Download free excel template for help desk ticket tracker. This is useful for administration help desk, IT help desk and any other inter and intra function help desk in an organization. Small or mid sized business owners and managers can implement this help desk ticket tracker easily.
About Help Desk Ticket Tracker Excel Format
Once you download this free excel template, you will see that this template covers basic fields to capture all the information required in a typical ticket tracker. The fields that comes with this template are –
- Ticket Serial Number
- Ticket Raised by
- Name of the department
- Instant Messaging (IM) User ID
- Priority of the ticket
- Ticket date
- Request Information
- Target date for resolution
- Assigned To
- Current Status
You can also add other additional fields as per your requirement. Ticketing tools are useful in any organization to manage all the request. Request can be related to IT Services, Infra Repair and Servicing, HR Query request etc.
With this template you can log and manage the entire support ticket lifecycle with this help desk template.
Download and use help desk ticket tracker excel format
To use this free help desk ticket log template in excel, you should have Microsoft Office/ Microsoft Excel. You can only use this template if you have these applications in your system. or Use, Google Sheets.
Once extracted, you can open the file using Excel and start entering data or customizing the template.