Download Customer Service dashboard free excel dashboard template. Organize your sales and marketing goals, monitor sales performance, acquisition and success ratio. With this Customer Service KPI Dashboard you can monitor the complaints and information desk performance.
About customer experience dashboard
In General, Customer experience dashboards provide users with a consolidated view of customer data. Bringing together vital information from various sources, they offer relevant stakeholders at multiple levels within the organization a one-stop customer experience tool. With customer service dashboards, you can create executive information systems, EIS, to make better decisions. If your company is customer focused, it plays a vital role.
Customer Support Dashboards usually focuses in the following factors –
- Total phone calls received from various customers
- Total in-person assistance provided during the period
- Total damage claims
- Total complaints received and resolved
- Mode of receiving the enquiries
This template for customer service dashboard tries its best to highlight the parameters and indicators highlighted above. You can customize the template to make it more relevant to your requirement.
Elements of customer dashboards
- Know Your Audience: This element helps you to determine which content and the level of details to include in the dashboard. Including irrelevant information in the dashboard, makes it tedious and confusing to the readers.
- Tell A Story: Another important factor one should understand is that – dashboards are suppose to tell a story. When it comes to customer service dashboard and customer service KPI infographics, you should be able to present your findings in an intuitive way and illustrates the findings that support your statements.
- Leads to Action: Decision making should be easy with the help of dashboards. Thus, elements should make connections and answer questions that are relevant for managers and business owners to make better and relevant decisions.
Download and use customer service KPI dashboard
To download and use this free customer service KPI dashboard excel template, follow the instructions below –
- Firstly, You should have Microsoft Office/ Microsoft Excel installed in your system.
- After installing Excel or Spreadsheet, download the zip file of this template, extract the template using WinRAR or 7Zip decompressing software.
- Once extracted, you can open the file using Excel and start entering data or customizing the template.