Download free excel template to capture and monitor weekly call logs for your business and reception. This template is useful for sales team, admin team and IT team. This template is helpful in capturing information of incoming and outgoing calls from various departments, customers and vendors.
This template helps to capture call logs information for a defined week. However, it is printable and customizable template.
Importance of call logs monitoring
Call log tracking and monitoring allows you to see which ads are the most effective at driving calls to your business, as well as capturing leads and booking appointments. It is the first step to understanding your customer’s journey and provides the marketing attribution you need to judge and adjust your advertising.
This approach of tracking and capturing information of all the incoming and outgoing calls helps small businesses to grow rapidly and minimize the turnaround time for resolving issues with customers, vendors and within the organization.
Advantages of practice of call logs monitoring
There are n numbers of advantages and benefits one can derive from the approach of having manual or automated call logging and monitoring process in the organization. Some of the advantages are briefly listed below –
- It helps to improve customer service and experience.
- Enhances the agents and channel partners’ performance.
- There is more control over the business costs and expenditures.
- Sometimes, it also helps in satisfying the compliance requirements and standards.
Call logging offers an efficient process of collecting, analyzing, and reporting call-related data. With the right call logging software or a excel template in place, your business will reap several benefits.
Download and use Weekly Call Log excel format
To use this free Weekly Call log template in excel, you should have Microsoft Office/ Microsoft Excel. You can only use this template if you have these applications in your system. or Use, Google Sheets.
After installing Excel or Spreadsheet, download the zip file of this template, extract the template using WinRAR or 7Zip decompressing software.
Once extracted, you can open the file using Excel and start entering data or customizing the template.